Issue 5 :: Expectations and reality of optimization of business processes in the Russian public administration: “quick wins” or “the protracted uphill struggle”? - Social Sciences and Contemporary World

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Expectations and reality of optimization of business processes in the Russian public administration: “quick wins” or “the protracted uphill struggle”?

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Expectations and reality of optimization of business processes in the Russian public administration: “quick wins” or “the protracted uphill struggle”?

Annotation

PII

S086904990011482-2-1

Publication type

Article

Status

Published

Authors

Mikhail Dmitriev Send message

Occupation: Chief Research
Affiliation: Public Policy and Public Administration of the Russian Presidential Academy of National Economy and Public Administration (RANEPA)
Address: 82/2, Vernadskyprosp., Moscow, 119571

Valeriy Krapil’

Occupation: Research Fellow
Affiliation: Public Policy and Public Administration of the Russian Presidential Academy of National Economy and Public Administration (RANEPA)
Address: Russian Federation, 82/2, Vernadskyprosp., Moscow, 119571

Edition

Issue 5

Pages

5-17

Abstract

The article considers the potential for efficiency and effectiveness gains in the Russia’s public administration on the basis of process optimization. International experience indicates that improvements of business processes lead to considerable productivity increases as well as to better of outcomes. However, the recent empirical evidence from the Russian public administration indicates that efficiency and effectiveness improvements require two distinctively different policy approaches. Given the prevalence of outdated management culture and practices in the Russian civil service, considerable efficiency gains can be achieved rather quickly and easily, through standardized process simplification and other basic improvements. However, achieving better outcomes would require more complex and sophisticated policies based on a gradual case by case approach.

Keywords

administrative reform, diagnostics of the process, management system, control and supervision activity, reengineering of processes

Received

13.09.2020

Date of publication

17.10.2017

Number of purchasers

4

Views

1027

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0.0 (0 votes)

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GOST	Dmitriev M., Krapil’ V. Expectations and reality of optimization of business processes in the Russian public administration: “quick wins” or “the protracted uphill struggle”? // Obshchestvennye nauki i sovremennost. – 2017. – Issue 5 C. 5-17 . URL: https://onsras.ru/s086904990011482-2-1/?version_id=41371
MLA	Dmitriev, Mikhail, Krapil’, Valeriy "Expectations and reality of optimization of business processes in the Russian public administration: “quick wins” or “the protracted uphill struggle”?." Obshchestvennye nauki i sovremennost. 5 (2017).:5-17.
APA	Dmitriev M., Krapil’ V. (2017). Expectations and reality of optimization of business processes in the Russian public administration: “quick wins” or “the protracted uphill struggle”?. Obshchestvennye nauki i sovremennost. no. 5, pp.5-17

References

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2. Dmitriev M.E., Fondukova L.A., Yankov K.V. (2016) Optimizaciia administrativnyh processov v sisteme gosudarstvennogo upravleniya: predvaritel’nye rezul’taty ehmpiricheskogo analiza [Optimization of administrative processes in the state governance system: preliminary results of the empirical analysis]. Ekonomicheskaya politika, no. 2, pp. 7–21.

3. George M. L. (2005) Berezhlivoe proizvodstvo + shest’ sigm. Kombiniruya kachestvo shesti sigm so skorost’yu berezhlivogo proizvodstva [Lean Six Sigma for Service. How to Use Lean Speed & Six Sigma Quality to Improve Services and Transactions]. Moscow: Al’pina Biznes Buks.

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5. Harrington J., Esseling K.C., Van Nimvegen H. (2002) Optimizaciya biznes-processov. Dokumentirovanie, analiz, upravlenie, optimizaciya [Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement]. Moscow: OOO Bmikro; Azbuka.

6. Jeston J., Nelis J. (2012) Upravlenie biznesprocessami. Prakticheskoe rukovodstvo po uspeshnoj realizacii proektov [Business Process Management. Practical Guidelines to Successful Implementations]. Moscow: Al’pina Pablisher.

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